Refund policy
You have 30 days from delivery to request a return.
What we can accept
- Unworn and unwashed, with all original tags still attached
- In its original condition, including any hygiene liner on swimwear
- Complete — where a product is sold as a set, both pieces must come back
Return postage
Return postage is paid by you, unless the item arrived faulty, damaged, or is not what you ordered — in those cases we cover it. Start any return by emailing support@marielane.com with your order number and we will send instructions.
Refunds
Once your return reaches us and passes inspection, your refund is issued to the original payment method. Your bank or card issuer controls how quickly it appears on your statement. Original shipping was free, so there is no shipping cost to refund.
Faulty items
If something arrives faulty or damaged, email us within a reasonable time of delivery with your order number and photographs. We will arrange a replacement or a full refund, including return postage, at no cost to you.
Your statutory rights
This policy sits alongside your legal rights and does not replace them. Shoppers in the United Kingdom have cancellation rights under the Consumer Contracts Regulations, and shoppers in Australia have guarantees under Australian Consumer Law. Where the law gives you more than this policy does, the law applies. [REVIEW: confirm the exact statutory wording for each market with your adviser.]
Marie Lane is operated by JDR Ecom Fashion Group LLC, 1501 S Greeley Hwy Suite C, Cheyenne, Wyoming, 82007, United States.
Questions about this policy? Email support@marielane.com. We answer within 12 hours, Monday to Sunday, 12:00 PM – 8:00 PM EST.